Touch Tote

Shipping FAQs

Signing In/Forgot username or password or both

How do I add a new address to my shipping or billing information? 

   Once you have logged into your account, click the “YOUR ADDRESS BOOK” option and click the “ADD NEW ADDRESS” option to the right. Fill out the form accordingly and Save Address at the bottom. You can individually edit or delete an address by clicking the pencil drawing to edit or the trashcan drawing to delete at any time.

Verification & Shipping

What shipping options do you have available? 

   Our shipping methods include flat rate, UPS (Ground, 3Day Select, 2nd Day Air and Next Day Air).

My package was delivered and signed for, but I don't have my package?

  All packages come with signature confirmation. We stress that you are home to accept and sign for the package. Once the package is signed, regardless of who signed for it, we are not responsible for the package at that point. If no one signs for the package it is then transported to your local post office and a note will be left on the door for you to pick up the package.

I need to change something on my order. 

What if my order gets lost or doesn’t arrive on time? 

   Our packages automatically come with signature guarantee delivery to make sure your packages get to you on time. We are not responsible for lost, damaged, or packages lost in transit. If there is an error on the billing and shipping information that you have provided, packages will most likely be handled by your local post office. If the shipment cannot be resolved with the post office, it will be returned back to us where we contact you on the discrepencies regarding the issue with the package. Please note that mistakes done on behalf of the customer will result in additional shipping costs.

What if I want to return or cancel my order that got lost or didn't arrive on time?

   We stress that when placing orders to double and even triple check that you have entered all information correctly. Mistakes done on behalf of the customer does NOT void our policies regarding returns. After careful investigation of the issue at hand, we reserve the right to issue a merchandise/store credit for the return or cancellation of the order.

Order Tracking & Status

Where is my order confirmation?

   After the order has been placed, you will receive an email confirmation for your order.

How do I track my order?

   Once your order has been processed and shipping, you will receive an email confirmation providing a tracking number to see where your package is at any time. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”.   If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse.  If your order has “Shipped”, you will see a delivery tracking number. If your order states "Pending", there is an issue with the order and needs to be resolved. Issues include pre-ordered items or errors in billing/shipping information.

If you do not have an account, please contact us at 786-235-8633.  We will be happy to provide you with your order status or tracking information.  To better help us assist you, please have your order number and last name on the order ready.

Shipping

When will my order ship? 

   View our SHIPPING for more details

Will I have to pay international Taxes and duties? 

   At checkout, you can estimate how much tax will be applicable to your purchase depending on where the item(s) is going to be shipped. This option will be towards the bottom right of your shopping cart saying “Estimate Shipping & Tax.”

Do you ship to PO Boxes & APO/FPO or U.S Territories? 

   We do not offer overnight delivery to Alaska, Hawaii or P.O. Boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service. If you prefer to overnight shipping, call us at 786-235-8633.

I wasn't home to sign for my package and now it is unclaimed and being sent back to you, can I get my package resent to me again? 

   If a customer is not home to sign for their package and/or did not pick up the package at their local postal office the package is considered unclaimed. If an unclaimed packaged has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again.

(collabs)

The #DOLLDISTRICT loves collaborating with Influencers, MUA’s, Models, Bloggers, Stylists, Photographers, Videographers, and Graphic Designers. Feel free to contact marketing@touchdolls.com for more information.

Location & Contact

Where is your store located?

    Touch Boutique

    7231 Biscayne Blvd Miami, FL 33138

Customer Service

    Call us at: 786-235-8633

Email address

    For more information or concerns: info@touchdolls.com