Touch Tote

Easy Returns FAQs

Verification & Shipping

What if I have a quality issue with my purchase but don’t have a receipt and/or 7 days have passed? 

   We do stress that we have a 7-day period to get back in touch with us regarding your concerns or issues with your order. We do recommend calling us 786-235-8633 or emailing us at info@touchdolls.com to better assist you and find a solution.

I need to change something on my order. 

Can I make a change to my order after it is placed? 

After you have placed an order and need to make a change, you have about 2 business hours to get in contact with us at 786-235-8633 regarding your purchase to make any changes. You cannot make any changes to your order after this time as we work diligently to process and ship all orders same day.

What if my order gets lost or doesn’t arrive on time? 

   Our packages automatically come with signature guarantee delivery to make sure your packages get to you on time. We are not responsible for lost, damaged, or packages lost in transit. If there is an error on the billing and shipping information that you have provided, packages will most likely be handled by your local post office. If the shipment cannot be resolved with the post office, it will be returned back to us where we contact you on the discrepencies regarding the issue with the package. Please note that mistakes done on behalf of the customer will result in additional shipping costs.

What if I want to return or cancel my order that got lost or didn't arrive on time? 

   We stress that when placing orders to double and even triple check that you have entered all information correctly. Mistakes done on behalf of the customer does NOT void our policies regarding returns. After careful investigation of the issue at hand, we reserve the right to issue a merchandise/store credit for the return or cancellation of the order.

Order Tracking & Status

Changing or cancelling your order 

   To make changes and/or cancel your order, call us immediately at 786-235-8633. We highly recommend contacting us within a 6hour period to better assist your needs.

Returns/Exchanges

   View our Return Policy

Location & Contact

Where is your store located?

    Touch Boutique

    7231 Biscayne Blvd Miami, FL 33138

Customer Service

    Call us at: 786-235-8633

Email address

    For more information or concerns: info@touchdolls.com